Shipping, Returns, & Warranty
Unless otherwise noted on a particular item, all in stock items will ship within 1-2 business days. Primary Machine will not be held responsible for packages lost or damaged in shipping. We have zero control over your package after it’s out of our care. Because of this, we HIGHLY RECOMMEND that you select the option to insure return packages!
We stand behind our products 100%. If a product is defective, simply contact us to return it with the order number and we will refund or replace it 100% on us. Some items, such as slides or barrels, have their own return policy(ies) that can be read about in the items description.
Items you wish to return that are in full working order and still unused and in it's original packaging can be returned with a 20% restocking fee. We will not accept returns on products which do not include original packaging.
We back our products with a lifetime warranty against defects that would render a part not working. Obviously things like finishes will not last forever, so we cannot and do not make guarantees on it. With that said, if a finish is showing abnormal wear in an abnormal time frame, we will refinish it on us.
*We will not warranty items which were damaged as a direct result of customer abuse, improper use, improper installment, etc.*
*Warranty on optics is strictly handled directly through the manufacturer of that optic.* We are not authorized to attempt to diagnose or fix optic issues.