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Phone: 985-519-4420

Contact Us & FAQ

Contact us form can be found at the bottom of the page. PLEASE do not call us unless your question isn't answered here or elsewhere on the website. While we have no problem at all answering absolutely any of your questions, time on the phone is time not being spent getting you guys' orders out the door. We respond to ALL emails in 1-2 hours unless it's the middle of the night. ;)

 

"How does the 50/50 payment plan work?"

Select your cut, add all your options, add to cart, select your return shipping, and check out like normal. Ship your slide (and optic if you're getting an optic cut done) and copy of email order confirmation to: 

Primary Machine

2951 Railroad Ave

Morgan City, LA 70380

When you're ready to make your last payment, click the "Make My Final Payment" button below. Enter your order number and the last half your payment and you're done!

 

"What do I do after I order?"

Print the email confirmation you receive and send it with your slide. You can ship any way you'd like to us, USPS, Fed Ex, or UPS. If you're shipping a complete pistol or frame YOU MUST ship UPS or Fed Ex overnight and YOU MUST select UPS Overnight as the return shipping option. Ship to:

Primary Machine

2951 Railroad Ave

Morgan City, LA 70380

 

"What is your current lead time?"

Cerakote and laser lead time is 5-7 business days. Slide work & cerakote is currently 2-3 weeks. Lead times does not count to and from shipping. Titanium Nitride and Titanium Diboride lead time is 3 weeks. 

 

"Do you mill (insert brand here) slides?"

Currently, we only mill Glock slides and M&P's for our signature cuts and Springfield xD's for our V3 cut. 

 

"Can you guys mill (insert brand here) for an optic?"

Probably so. We do and have done Glocks, CZ's, 1911's, Sigs, H&K's, 2011's, and probably just about every other make/model out there. We DO NOT mill xD series slides for optics. If you are wondering if we can or can't mill your particular model, please email us - bruce.primarymachine@gmail.com

 

"Can you guys cerakote my mag extensions, magwell, etc to match my slide when I send it in?"

Yep. Magwells and base pads/extensions are $20/ea. Battleworn and multicam are $30/ea. This can be added to your order by going to Products/Custom Price and selecting your price & qty and putting in the description for what you need done in the description box.

 

"Will Cerakote wear?" 

Sure will. No finish is indestructible and cerakote is not an exception. If you're going to have the gun in and out of a holster practicing draws, etc, you can certainly expect wear around the nose area. 

 

"If I send in new sights with my slide can you guys install them?"

Yep. For free.

 

"Do I need to do anything with my optic once I get my slide back from you?"

Nothing except zero it. When you get your slide and optic back from us it will already be installed, bolts loctited, etc and ready to roll.

 

 "Can I get one of your signature cuts without your logo on it?"

Nope.

 

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PH: 985-519-4420

Physical ship-to address:

Primary Machine

2951 Railroad Ave

Morgan City, LA 70380